DTF
DTF Transfers

Privacy Policy

Last updated: March 2026

1. Who We Are

DTF Transfers ("we", "us", "our") operates the website dtftransfers.co.uk. This privacy policy explains how we collect, use, and protect your personal information when you use our website and services.

2. Information We Collect

We collect the following information when you place an order or request a free sample:

  • Name and email address
  • Delivery address
  • Uploaded design files
  • Order details and preferences

We do not store payment card details. All payment processing is handled securely by Stripe and PayPal.

3. How We Use Your Information

  • To process and fulfil your orders
  • To send order status updates and tracking information
  • To respond to enquiries and provide customer support
  • To improve our services and website

4. Data Storage & Security

Your data is stored securely on servers within the UK/EU. We use industry-standard encryption (TLS/SSL) for all data in transit. Uploaded design files are stored in Cloudflare R2 and are only accessible to our team for order processing.

5. Data Retention

We retain order data for up to 6 years for accounting and legal purposes. Uploaded design files are deleted 90 days after order completion. Free sample request data is retained for 12 months.

6. Your Rights (GDPR)

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability

To exercise any of these rights, email us at privacy@dtftransfers.co.uk.

7. Cookies

We use essential cookies for site functionality and session management. For full details, see our Cookie Policy.

8. Third-Party Services

We use the following third-party services:

  • Stripe — payment processing
  • PayPal — payment processing
  • Cloudflare — file storage and CDN
  • Brevo — transactional email

Each service has their own privacy policy governing how they handle your data.

9. Contact Us

If you have questions about this privacy policy, contact us at privacy@dtftransfers.co.uk.